Live Assistance

What is live assistance?

Live assistance refers to the process of submitting a support ticket and receiving real-time tech support from one of our Technicians.

The remote monitoring software we use places a small icon on your taskbar which you can click and let us know what problem you’re facing easily.

On average, we solve support requests within 30 minutes.

Technician notification

We’ll then be notified of your issue through our dashboard and a Technician will look into the issue.

The Technician will investigate the issue and let you know via live chat what the problem is and what needs to be done to resolve it.

Live chat

The Technician will keep you updated through live chat as we progress.

Once the issue has been resolved we will inform you through live chat and you can close the support window.

Live assistance is included in all of our IT support contracts.

Get a quote today and humanise your IT.

I have used this company for 6 years now at least. Service is as good as it gets.

NWM IT go above and beyond in every aspect of delivering our requirements. I personally work very closely with the majority of the team and it never ceases to amaze me their input, intuitive solutions, timeliness and tenacity they adopt with their approach. We see great results year on year and without them, we wouldn't be the successful business we are today. I highly recommend to anyone wanting to get ahead in business. You guys are the best!

Great Knowledge, Great Service, Great IT Partner! We have dealt with the NWM IT team for a number of years now through IT changeovers, marketing/website design, telecommunications and contract maintenance of our IT systems and have found them to be outstanding in all aspects of customer service we have required. I would not hesitate to recommend their services and knowledge to anyone who requires IT, telecomms advice or services.

We purchased a laptop from NWM IT. We go back to them all of the time service is nice friendly good advice with good price too nice people to deal with. Would recomend them to you.

Dependable, knowledgeable and always prompt in assistance. Nice people to deal with and also modest with professional charges.

Good honest company to deal with, staff are very knowledgeable and very helpful in every way.

First class service. Nothing is too much trouble and the Yorkshire tea is very nice!

Honestly, you guys have a great team, I appreciate the patience & the help you gave. I most definitely recommend!!

Called at the shop today had poorly lap top😔 talk about above and beyond Jake ur awesome so patience cos I'm a silver surfer lol Steve full of info thank you I'm back surfing 😁

Live Assistance

Data Backup

Device Management

Endpoint Security

Live Assistance

Remote Monitoring

Patch Management

What is live assistance?

Technician notification

Live chat

Testimonials

Speak with one of our team

In person

By phone

By email

Request Call Back

What's included?